Shipping & Returns

This policy covers parts and accessories bought from our online shop. Repairs and services done at the shop are covered by our Warranty & Refund Policy instead.

In short 简要说明

• Unused items can be returned within 14 days of delivery or pick-up for a full refund of the item price. No restocking fee. 未使用商品可在收货或取货后14天内退货，全额退还商品价格，不收取重新上架费。
• You pay return shipping, unless we sent the wrong item or it arrived damaged or defective. 退货运费由顾客承担；如发错货或商品损坏、有缺陷，运费由我们承担。
• We ship to US addresses only. Orders usually leave the shop within 1–2 business days. 仅配送美国境内地址，通常在1–2个工作日内发货。

1. Where we ship

We ship to street addresses in the United States, including Alaska, Hawaii and Washington, D.C. We do not ship internationally. You can also choose free pick-up at our shop at 1155 60th Street, Brooklyn, NY 11219.

2. Shipping costs

Standard shipping is a flat $8.95 per order anywhere in the US, and free on orders over $99. A few large or heavy items add a shipping fee of their own, shown on the item and at checkout — this is still charged on free-shipping orders.

Express delivery is priced live by the carrier for your address. Some items, such as car batteries, can't be shipped and are pick-up only. You see the exact cost before you pay.

3. When your order ships

Orders usually leave the shop within 1–2 business days (Mon–Sat 10:00–6:00, excluding public holidays). When it ships we email you the tracking number, and you can check it at any time on the order status page with your order number and email. Delivery time after that depends on the service you chose.

Pick-up orders: we email you when your order is ready. Bring the email or your order number. We hold pick-up orders for 30 days; after that we may cancel and refund the order.

4. Address problems, lost and damaged parcels

Please check your address at checkout. If you spot a mistake, contact us straight away — we can correct it until the label is printed. A parcel returned to us because of an incorrect address can be re-sent at your cost, or refunded less the original shipping.

If your parcel arrives damaged, or tracking shows it delivered but you can’t find it, contact us within 7 days of the delivery date. Please keep the box and packing for damage claims and send us a photo. We will open a claim with the carrier and send a replacement or refund.

5. Returns

You can return an item within 14 days of delivery or pick-up if it is:

• unused and not installed, fitted or test-fitted on a vehicle
• in its original packaging, with all parts, manuals and accessories
• for fluids and oils, still factory-sealed

Items that have been installed, used, or opened (for fluids) can’t be returned unless they are defective. Please check that a part fits your vehicle before installing it — if you give us your year, make and model in the order note, we’re happy to check fitment for you.

6. How to return an item

1. Open the order status page, enter your order number and email, and choose Request a return. Pick the items, tell us why, and add a photo if something arrived damaged or isn’t working. You can also reply to your order email or call +1 718-568-5678.
2. We’ll email you within 1–2 business days with where to send it. Please don’t send items back before we reply.
3. Pack it securely and send it with a trackable service, or bring it to the shop during opening hours. Write your return number on the package. Items lost or damaged on the way back to us are your responsibility, so tracking is strongly recommended.

7. Return shipping

Changed your mind or ordered the wrong part: you pay to send it back, and the original shipping charge is not refunded.

Our mistake — we sent the wrong item, or it arrived damaged or defective: we pay return shipping and refund the original shipping too, or send a replacement, whichever you prefer.

8. Refunds

Once we receive and check the item, we refund the item price and its sales tax to your original card, usually within 3 business days, and email you to confirm. There is no restocking fee. Your bank may take a further 5–10 business days to show it on your statement.

We don’t do direct exchanges. Return the item for a refund and place a new order for the one you want — or call us and we’ll help.

9. Cancelling an order

Contact us as soon as possible. If your order hasn’t shipped or been collected, we will cancel it and refund it in full. Once it has shipped, it is handled as a return.

10. Contact